Full Service Reservations

 

Proactive Reservations consists of well-trained individuals who live for the Hospitality industry.  We are careful to select the right, highly qualified, and motivated professionals to properly manage your establishment's reservations.

 

Our team will run the full reservations function for your establishment

We offer an outsourced reservations management service managing all the booking requests on behalf of the property throughout the year.  We work with properties in various locations.  Clients in remote areas with limited resources find this service offering very valuable.

 

What we do:

• Monitor and ensure accurate processing of reservations

• Maintain complete knowledge of and comply with all departmental policies/service procedures

• Anticipate guests needs and respond promptly

• Building positive client relationships

• Resolve guest complaints, ensuring guest satisfaction

Why choose the full service offering:

• We manage the day to day function throughout the year

• A team of experienced reservations consultants

• As we are not at the property, the reservations function is not affected by operational influences

 

 Our packages include

 
 

Standard

Silver

Gold

Platinum

Process Booking enquiries & confirmation
Process & Chase Payments
Promote additional facilities & activity arrangements  
Prepare all reservations arriving with information required 
Online booking website implementation & management    
Revenue Management    
Reporting Weekly  
Reporting Monthly

Get more information