The Future of Hotels Lies Within Their Systems
From manual spreadsheets to an everchanging platform that extends well beyond the front desk…starting from the bottom now we’re here!
Originally, a property management system, known as a hotel PMS, was defined as a platform on which hotels could manage their reservations and front office duties. The hotel PMS replaced the manual, time-consuming processes of entering reservations on either paper or excel sheets. We live in a world where all products and services are online, including hotel services. Hotel PMS transformed into a critical business operations system which offers hotels a vast selection of services such as live availability, integrations across multiple channels, including accounting systems, point of sales, food and beverage operations, revenue management, housekeeping and maintenance management, database capturing which is just the tip of the iceberg.
With an abundance of options out there, how does one select the right hotel PMS for your property? The answer lies in that inquisitive mind of yours: “What features do I need from a PMS?”, “Does my channel manager integrate with the PMS?” and lastly, “What are the costs involved?”
Most hotel PMS developers have implemented cloud-based property management systems. With the advancement of cloud-based property management systems, it offers the option to log in and manage reservations from various locations, especially if you have an offsite reservations team or company. It also expands the hotel’s functionality towards guest-facing features like in-room controls, guest-staff communications, virtual concierge and much more.
A decent PMS should provide accurate and up-to-date information on the key performance indicators of a hotel such as average daily rate, occupancy, live availability and revenue growth.
What are the main principles of a hotel PMS? It gives you the technology to efficiently manage bookings and increase revenue and, in our book, is the quintessential solution to gain a clear overview of the activities in your hotel.
By Verena Van Rooyen 2018 – Reservations Manager